FAQS
Return & Warranty
Can I exchange my item for a different product?
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
What should I do if I receive a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.
How long does it take for a refund to be completed?
Once the return package has been shipped, please allow the normal transit time plus several business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within several business days after you receive a refund confirmation email from us.
